At first glance, this problem doesn't look like anything we have seen. But upon closer examination, this is really a very simple problem that we already know how to solve. The trick is to look at the problem in a slightly different manner.
a4 + a2 - 12 = (a2)2 + (a2) - 12
If you now replace
a2with
x (or your favorite variable letter), the problem becomes very familiar.